Privacy policy

Last updated: October 23, 2025

This Privacy Policy describes how Grunge Cookie Pizza Co. (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from grungecookiepizza.co (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below.

In addition to the specific uses below, we may use information we collect about you to communicate with you, improve our Services, comply with applicable legal obligations, enforce our terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

  • Contact details such as your name, address, phone number, and email.

  • Order information such as billing address, shipping address, payment confirmation, and order details.

  • Account information such as your username, password, and other account credentials.

  • Customer support information such as messages or inquiries.

  • SMS Program Information: If you opt in to receive SMS messages from us, we collect your phone number, message preferences, and communication consent details. This information is used solely for delivering text messages related to your opt-in, including marketing updates, offers, or order-related alerts.

You may elect not to provide certain information, but doing so may prevent you from using certain features.

Information We Collect about Your Usage

We may automatically collect certain information about your interaction with the Services ("Usage Data") through cookies, pixels, and similar technologies. Usage Data may include device information, browser type, IP address, network information, and actions you take on our Site.

Abandoned Cart Tracking for SMS:
Grunge Cookie Pizza Co.'s website uses cookies to help keep track of items you put into your shopping cart, including when you have abandoned your cart. This information is used to determine when to send cart reminder messages via SMS.

Information We Obtain from Third Parties

We may obtain information about you from vendors and service providers who collect data on our behalf, including Shopify and our payment processors.

If you interact with our marketing messages, advertisements, or social media, we may receive engagement data from those platforms in accordance with their respective privacy policies.

How We Use Your Personal Information

We use your personal information for:

  • Providing Products and Services: Fulfilling orders, processing payments, managing your account, and communicating about your transactions.

  • SMS Marketing and Notifications: If you opt in, we may send you SMS messages about promotions, abandoned carts, order updates, and other alerts. You can opt out at any time by following the instructions provided in each message.

  • Marketing and Advertising: Sending promotional messages by email, text, or postal mail, and showing tailored ads based on your interactions.

  • Security and Fraud Prevention: Detecting, investigating, or preventing fraud or misuse of our Services.

  • Service Improvement: Analyzing usage data to enhance your experience.

Cookies

We use cookies to power and improve our Site and Services (including remembering your actions and preferences), run analytics, and personalize content.
You can control cookie preferences through your browser settings. Removing cookies may impact your experience.

Our website also recognizes the Global Privacy Control (GPC) signal, which enables you to opt out of certain uses or disclosures of your information.

How We Disclose Personal Information

We may disclose your personal information:

  • To vendors or third parties who perform services on our behalf (e.g., IT, fulfillment, analytics, or marketing).

  • To business and marketing partners who advertise or deliver relevant offers.

  • To affiliates within our corporate group.

  • In connection with legal obligations or business transactions.

Important:
The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Location Tracking and Location-Based Services

If you enable location-based features on our Site or through marketing messages, we may collect approximate location information via your device’s IP address or other technical measures. This information is used to provide localized content, special offers, or event details. You may disable location services at any time through your device settings.

Children's Data

Our Services are not intended for children under 16, and we do not knowingly collect their information.

Security and Retention

We use reasonable technical and organizational measures to protect your information, but no system is fully secure. We retain your information as long as necessary to provide Services, comply with legal obligations, or resolve disputes.

Your Rights

Depending on your location, you may have rights to access, correct, delete, or restrict the processing of your information, as well as to withdraw consent for marketing communications. You may also opt out of SMS or email marketing at any time.

Contact

If you have any questions, requests, or complaints about this Privacy Policy or our privacy practices, please contact us:
📍 Grunge Cookie Pizza Co.
[Address coming soon!]
📧 info@grungecookiepizza.co